Workplace Services Representative
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About the Role
This role is responsible for providing high-level customer service, support and workplace advice on workplace-related matters to all employees and visitors to our corporate workplaces.
The successful candidate will be based at our Sydney Corporate Office, working on-site 5 days a week. This is an excellent opportunity for someone who enjoys working in a collaborative environment and is passionate about delivering exceptional customer experiences.
Key Responsibilities
* Reception services, including greeting visitors/contractors/employees professionally.
* Answer corporate switchboard and inbound employee phone line and respond to all queries appropriately.
* Manage the Workplace Services shared inbox and address all enquiries with strong written communication, escalating or triaging as necessary.
* Lead New starter Induction tours and office tours for visitors/contractors when required.
* Accurately manage and maintain security access for all employees and visitors to our corporate sites.
* Awareness and monitoring of CCTV security systems to ensure operational effectiveness as well as escalating any issues security related issues to the Security Manager.
* Complete office floor walks and log any maintenance issues with our Facilities Helpdesk.
* Manage orders and delivery of office consumables (stationery, kitchen consumables, coffee, alcohol and soft drinks, cutlery, crockery and glassware stock levels and others).
* Manage all Incoming/Outgoing business mail services accurately and within set time frames.
* Manage and action meeting room setups and event requests (e.g., loading dock requests, room setups, site access requirements etc) within set time frames.
* Receive and delivery catering orders and provide water service in external facing meeting rooms.
* Manage onboarding process for new starters (take photo, create security access card, assign locker etc)
* Manage offboarding process of terminated employees, including follow up of unreturned/uncollected items when required.
* Manage the allocation of lockers and team storage and accurately capture data in the database, as well as run monthly audits.
* Provide remote support to other corporate sites where there is no onsite presence.
* Create and maintain written team processes to a high standard.
* Maintain accurate data on live spreadsheets/forms included in internal processes.
* Provide support to the broader Property team as required with physical signage, building relocations, employee education, liaising with contractors, etc.
What You'll Bring to the Table
* Minimum one year's experience in a similar role.
* Be available to work on-site 5 days a week.
* Strong written and verbal communications skills.
* The ability to work autonomously and as part of a team and effectively manage time and prioritise workload.