ReadyTech is a mission-critical software company that empowers communities to thrive. We are committed to making a meaningful difference by solving our customer's diverse problems through technology.
We're an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. This stability allows us to offer numerous growth opportunities for our employees and provide a secure working environment.
The key accountabilities of the role:
* Customer satisfaction
* Tickets completed
* Average first reply time
* % of sales opportunities identified
The key responsibilities of the role include:
* Providing friendly and efficient first level support to clients
* Preparing customised reporting and data in line with client requirements
* Providing technical support to clients on how to use ReadyTech products
* Identifying product issues and communicating details, including steps to resolve
* Documenting interactions with clients in our CRM or support ticketing system
* Creating, editing and reviewing knowledge base articles
The key requirements for the role are:
* Excellent verbal and written communication skills
* Strong analytical and problem-solving ability
* Ability to work and communicate effectively in a team
* Self-starter, takes initiative
* Strong attention to detail
* CUSTOMER SERVICE SKILLS EMPATHY PATIENCE
* SQL / Programming experience
* Knowledge of the VET sector (advantageous)
* Knowledge of Student management system products
* Experience working in a customer service role
We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.
As part of our commitment to ensuring a safe and secure working environment for all employees, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check.
This is a unique opportunity to join a dynamic team and make a real impact. If you're ready to take on new challenges and grow with us, please apply today.