About the Role
Our team of experts helps customers design, build, operate, and secure their cloud environments.
You'll join a diverse group of technical professionals who help customers achieve more with the cloud.
We're hiring experienced consultants to assist our clients in migrating, building, managing, and operating Amazon Connect within their cloud environments.
Our consultants will deliver proof-of-concept projects, reusable artifacts, reference architectures, and lead implementation projects to support some of the world's leading enterprises transform their call centers to Amazon Connect.
Main Responsibilities
* Collaborate with sales, pre-sales, training, and support teams to educate partners and customers on building and moving to production-grade cloud environments that support Amazon Connect.
* Define and deliver on-site engagements with partners and customers, including discovery workshops, understanding requirements, proposing, and delivering packaged offerings, and delivering custom solution engagements focused on call center organization, processes, tooling, and integration.
This is a customer-facing role.