Direct message the job poster from CrayonHiring Top IT & Tech Talent for Crayon Globally Digital Transformation | Cloud | Software Licensing | Data & AI | Managed Services| Software…Are you seeking an exciting opportunity to work in a cloud-based environment while gaining exposure to diverse IT projects?Would you like to join an inclusive and diverse team that provides mentorship and fosters professional growth?Eager to become a key member of Crayon, delivering dedicated support services for the APAC region?Practical Information:Location: Melbourne or Brisbane, Australia | Reports to: IT Support Engineer Team Lead | Team Size: 5 | Visa Requirements: Valid working visa for Australia | Language Requirements: Fluent/professional level English, written and spokenAs our new Service Desk Engineer, you will be responsible for delivering, managing, and supporting Crayon systems, providing internal support for staff, maintaining the local office, and ensuring service delivery according to SLAs.Other responsibilities will includeProvide support to Crayon staff requests across all channelsProvide technical assistance related to Azure, Office365, Infrastructure servers, computer systems, software, hardware, and managed compute virtual machinesParticipate in weekly IT meetings and perform daily monitoring of the system availability for all server infrastructuresChallenge the status quo, whilst always looking for opportunities for continuous improvementDefine and document best practices and strategies for application integration and infrastructure maintenance within Jira or other systems to enhance the knowledge base articles2+ years' experience in IT support related rolesExperience supporting Microsoft Office 365 applications and servicesSolid understanding of wired and wireless networks, including switching, VLANs, MPLS, routers, firewalls, and proxiesGeneral understanding of Microsoft Autopilot/Intune for device management, policy implementation, app deployment, and scriptingDegree in IT or similar and certification such as AZ-900, AZ-104, MS-900 are desirableAbout YouStrong organizational skills, attention to detail, and ability to stay focused in a fast-paced environmentContributes effectively to own team, shows clarity of team goals and roles, and is motivated to take on more where possibleCollaborates across teams, proactively sharing knowledge and maintaining connectivityShows good judgement and intuition in group dynamics, understands how their words and actions impact other peopleWhat’s on offer?Attractive Remuneration and Novated LeasingComprehensive Health Insurance and Income ProtectionParental Leave and Me-Day LeaveHybrid and Remote Working OverseasEmployee Assistance Program, Study, and Volunteering LeaveAt Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.If you require any assistance or reasonable accommodation during the application process, please let us know.Apply to join an award-winning employer!Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionInformation Technology, Consulting, and EngineeringIndustriesIT Services and IT Consulting, Business Consulting and Services, and Software DevelopmentReferrals increase your chances of interviewing at Crayon by 2xGet notified about new Service Desk Engineer jobs in Melbourne, Victoria, Australia.Senior Service Desk/Desktop Support AnalystSouth Melbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia A$45.00-A$55.00 4 weeks agoMelbourne, Victoria, Australia 4 months agoMelbourne, Victoria, Australia A$50,000.00-A$54,000.00 2 days agoBox Hill, Victoria, Australia A$27.00-A$30.00 1 week agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 15 hours agoIT Support Engineer (ICT Managed Services)Melbourne, Victoria, Australia 3 weeks agoFootscray, Victoria, Australia 15 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoDedicated Linux Desktop & Devices Support Engineer - SingaporeMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 6 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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