Job Overview
Find a career for the greater good in an innovative health system. Join ISLHD today.
$135,826.04 - $138,534.10 per annum + 12% super & salary packaging | Permanent Full-Time | Wollongong Hospital (TWH) | REQ | Grade: Nurse Manager Grade 2 | Applications close: Sunday 1 February 2026
Join us in shaping healthier futures. Together we can do more.
The vision for Illawarra Shoalhaven Local Health District (ISLHD) is 'Excellent services, quality partnerships, healthy communities, ISLHD is committed to provide best practice health care and programs that promote the health and wellbeing of people in the Illawarra Shoalhaven.'
Role Summary
Illawarra Hospital Group (IHG) Consumer Feedback Officer will be responsible for supporting the IHG Consumer Feedback Manager in the management of complaints, compliments, Ministerials and Health Care Complaints Commission (HCCC) for all facilities across IHG. This role is responsible for interpreting a variety of information to formulate responses and liaise with patients, families and governing bodies.
The position will ensure the timeliness, accuracy, consistency and quality of all responses and ensure that all issues are addressed, information is factual and succinct, and the language and tone is appropriate in all correspondence.
For more information and to view the position classification, see the Position Description here.
Application Requirements
* Applicable vaccination requirements for a Category B role.
* Current AHPRA Registration
* Valid NSW Drivers Licence
Benefits of working with ISLHD
* Allocated Days Off (ADO) – once a month take a paid day off (eligible full‑time employees)
* Salary packaging – less tax and more take‑home pay
* Novated leasing – lease a car and pay for all running costs out of your pre‑taxed salary (eligible full‑time employees)
* Fitness Passport – discounted gym membership that both you and your family can enjoy (eligible employees)
* Employee Assistance Program (EAP) – free confidential and professional assistance for staff and their families
* Career progression, professional development and secondment opportunities
Additional Information
Apply now by reading the Position Description, then, using our online portal, submit a resume and answer the selection criteria within the application. In addition, please note you must have the following essential requirements.
ISLHD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
ISLHD is dedicated to fostering a child‑safe environment that respects and upholds the rights of children and young people, aligned with NSW Health's commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and wellbeing of children and young people, actively working to protect them from harm and abuse.
For role‑related queries or help applying, contact Jacqueline Demirov at
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