Overview
Customer Service Specialist (Fixed Term)
Fixed-term parental leave cover (April 2026 – January 2027) with potential for extension or longer-term prospect.
Responsibilities
* Customer Ordering
o Process Retail Sales Orders as required.
o Ensure customer orders are fulfilled and delivered according to required time frames.
o Ensure system accuracy of customer orders including assignment of rejection reason codes.
* Customer Service
o Respond to and investigate customer queries in relation to short orders, late deliveries, lost orders or incorrect deliveries, ensuring that they are dealt with in a skilled and timely manner.
o Escalate to the Customer Service Manager any responsible or complex customer complaints requiring management intervention or involvement.
o All incidents logged, managed and resolved via the Incident Log.
* Master Data
o Manage Master Data set up and change process with 3PL warehousing partner and 3PL Transport partners.
* Supply Chain Support
o Maintain regular contact and build relationships with Key stakeholders, focusing on inventory availability and escalated any issues as required.
o Collaborate with planning team to ensure allocated supply is adhered to and escalated any inventory issues to Planning Manager.
o Manage Order related KPIs with 3PL warehousing partner and 3PL transport partners.
Qualifications
* Order management experience and/or Customer Service experience.
* Attention to detail and able to focus on and work to a deadline.
* Ability to build successful working relationships.
* High level of written & verbal communication.
* Team player but able to work unsupervised.
* SAP experience would be helpful for the role.
Our DEI Statement
At JDE Peet's we aim to create a better future where we authentically serve, reflect and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law.
Throughout the entire employee lifecycle, we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias, ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.
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