System Administrator Opportunity
Elevate Your IT Career with a Forward-Thinking Organization
We're seeking a dedicated and technically proficient System Administrator to join our team. This pivotal role requires deep technical expertise to tackle high-severity infrastructure and system issues, ensuring optimal performance and reliability for our valued clients.
This is an exciting opportunity to leverage your advanced skills in a fast-paced environment, work closely with clients to resolve complex technical issues, and contribute to the growth and success of our organization.
Key Responsibilities:
* Advanced Troubleshooting & Escalation Management: Serve as a primary point of contact for complex, high-severity technical issues and escalations, ensuring swift and efficient resolution.
* Root Cause Analyst: Conduct thorough analyses of recurring problems to identify root causes and implement effective preventive solutions across client systems.
* Client Communication Champion: Collaborate directly with clients on critical escalations, providing clear, timely updates, technical explanations, and actionable next steps.
* System Administration Expertise: Provide expert-level support for intricate infrastructure issues across servers, networking, security, and cloud services.
Required Qualifications & Skills:
* Extensive Technical Expertise: In-depth experience with server management, network configurations, and troubleshooting across various environments.
* Infrastructure & Network Management: Strong understanding of cloud platforms (Microsoft 365, Azure, AWS) and cybersecurity best practices, including firewall management, VPNs, and threat protection.
* RMM & PSA Tools Proficiency: Hands-on expertise with RMM and PSA tools for monitoring, troubleshooting, and ticketing.
* Problem-Solving & Service Focus: Outstanding analytical and problem-solving skills, with a focus on rapid issue resolution and meticulous root cause identification.
* Exceptional verbal and written communication skills, with the ability to clearly explain complex technical issues to both technical and non-technical stakeholders.
Benefits and Perks:
* Competitive remuneration package with opportunities for salary progression.
* Break-out career opportunities in cyber security, cloud, and ICT infrastructure.
* Responsibility for client systems and active involvement in their ICT direction.
* Support and opportunities for personal development through company-funded study schedules, exams, and mentoring.
* Ongoing certification opportunities, including Microsoft and other industry certifications.
* Work from home options and flexible schedules.