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Company Description
At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.
We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.
Great careers start at The Good Guys – begin your journey with us today.
Why join The Good Guys?
* Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
* Competitive remuneration to recognise our team for their effort, which may include sales commissions and incentives.
* Access to career opportunities and training programs within the JB Hi-Fi Group.
* Discounts across the JB Hi-Fi Group, including VIP pricing and promotions.
* 12 weeks paid parental leave for eligible primary carers and flexible working models.
* Employee Assistance Program (EAP) for wellbeing resources.
* Workplace giving program supporting community charities.
* Commitment to sustainability, aiming for net zero carbon emissions by 2030.
Job Description
Reporting to the Operations Manager, the Operations Team Member plays a key role in customer-facing store activities, supporting a sales-focused culture and profitable growth.
Key Responsibilities
1. Deliver effective store administration, including cash handling, tendering, data integrity, web sales, warranty claims, and enquiries.
2. Contribute to financial performance through inventory and expense management.
3. Manage sales channel fulfillment according to procedures.
4. Work collaboratively to ensure a positive customer experience and resolve complaints.
5. Enhance brand and store presentation through merchandising and marketing.
6. Continuously improve sales skills and product knowledge via online platforms and development opportunities.
Qualifications
Key Competencies for Success in This Role
* Customer Focus – prioritize customer needs.
* Drive Results – achieve targets even under challenging circumstances.
* Self-Awareness – use feedback for personal growth.
Additional Information
If interested, click apply and upload your CV. All applications are confidential.
The Good Guys is an equal opportunity employer committed to diversity and inclusion. Even if you don’t meet all criteria, we encourage you to apply!
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Retail
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