Job Title:
Senior Service Delivery Professional
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Job Description:
We are seeking a highly skilled and experienced Senior Service Delivery Professional to join our team. As a key member of our service delivery group, you will be responsible for providing exceptional service to our clients, driving continuous improvement, and delivering excellence in all aspects of service execution.
As a trusted advisor to our clients, you will have the opportunity to shape outcomes, challenge the status quo, and lead with confidence. You will work closely with our clients to understand their needs and develop solutions that meet their evolving requirements.
Key responsibilities include owning the relationship with our clients, driving continuous improvement through experimentation and process enhancements, delivering excellence through rigorous adherence to SLAs and operational quality, leading with impact by guiding high-performing teams, expanding possibilities by identifying new growth opportunities, elevating service management maturity, making workflows work, and bringing ownership to ad hoc requests.
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Required Skills and Qualifications:
* Australian Citizenship is required for this role.
* Security Clearance: NV2 is required for this role.
* Executive Presence: Ability to navigate and build relationships across government and business sectors with confidence.
* Strong Communicator: Able to translate complexity into clarity in client engagements and commercial conversations.
* Agile Thinker: 8+ years in a service-oriented leadership role, thriving in a customer-first mindset with a continuous improvement focus.
* Industry Knowledge: Expertise in Service Desk, Field Services, Endpoint Management, Service Management, and Global Delivery models.
* Financial Acumen: Strategic management of contract performance, budgeting, and operational risk.
* Ownership Mentality: A self-starter, energized by leading teams, solving problems, and driving real results.
* Education: Bachelor's degree in business or IT discipline or equivalent experience/skills.
* Flexibility to Travel as needed.
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Benefits:
Unisys is an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
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Others:
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.