Automotive Service Leadership Opportunity
We are seeking an experienced service manager to lead our service department with passion and expertise.
The ideal candidate will have a proven track record in dealership service environments, excellent customer service skills, and experience in managing service department KPIs.
* Reporting into the group service manager, you will oversee the entire service department operation.
* A high level of knowledge of service department processes, policies, and procedures is essential.
* Pentana Solutions (Reynolds & Reynolds) experience is preferred.
* You must hold a current manual driver's licence.
Key Responsibilities:
* Provide exceptional customer service while maintaining efficiency and profitability.
* Build and maintain positive customer and employee relationships.
* Operate at optimum capacity with effective cost control measures.
* Set and achieve service sales and profit objectives.
* Direct and control technician activities for optimal resource utilization.
* Assist the sales manager to ensure CRM scores meet benchmarks.
* Maintain close monitoring and control of service processes.
* Ensure interactions with the highest standards internally and externally.
What We Offer:
* Commitment to development and mentoring from your team.
* Free Titans tickets for home games.
* Discounted Bupa Private Health Insurance.
* Employee Assistance Program (EAP).
* Exclusive discounts with our Samsung Partnership Program.
* Discounted Gym memberships.