Join Coles Group as a
Senior Platform Manager - SREs & Support - Hawthorn East
.
We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.
About The Team
The
Data and Artificial Intelligence Team
keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we're constantly looking at ways to reinvent the shopping experience for our customers and build the next generation of digital retailing.
About The Role
We are seeking a leader to define and lead the Data & AI platform SRE and support strategy, aligning with data and AI platform goals to ensure maximum uptime, reliability, and user satisfaction.
Key responsibilities include:
Oversee the planning, implementation, and continuous improvement of monitoring, alerting, incident management, and disaster recovery processes.
Lead and manage the Operations Manager and SRE Manager to deliver efficient, scalable operational support and engineering excellence.
Drive the adoption of automation tools and practices to reduce manual intervention, accelerate incident response, and improve platform health.
Ensure platform compliance with security, governance, and regulatory standards related to operational risk management.
Collaborate closely with engineering, data science, security, and product teams to align operational readiness and incident prevention strategies.
Establish and track key performance indicators (KPIs) and service level objectives (SLOs) to measure and report on platform reliability and support effectiveness.
Champion a proactive culture of risk identification, root cause analysis, and continuous learning from incidents.
Manage vendor relationships and third-party service providers to augment operational capabilities and support needs.
Provide regular, transparent communication to senior leadership on operational risks, incident trends, and improvement initiatives.
Leadership
Lead, inspire, and develop high-performing teams across site reliability engineering and platform support functions.
Foster a culture of accountability, operational rigor, and customer-centricity within the teams.
Drive cross-functional collaboration to resolve complex platform issues and implement preventive solutions.
Mentor and coach managers and team leads, supporting career development and succession planning.
Advocate for and embed best practices in DevOps, SRE, and IT service management across the platform organisation.
Lead change management efforts to enhance operational maturity and adapt to evolving platform requirements.
Ensure alignment of team goals with broader organisational strategies and customer needs.
Experience Required
Proven years in IT operations, site reliability engineering, or platform support leadership roles, with significant experience managing large-scale, complex platforms.
Proven success leading SRE, IT operations, or support teams in enterprise data or AI platform environments.
Deep understanding of up-to-date SRE practices including incident management, automation, monitoring, capacity planning, and disaster recovery.
Experience managing multi-disciplinary teams including operations, incident response, and engineering support.
Strong background in cloud platforms (Azure, Snowflake, Databricks), infrastructure automation, and monitoring tools.
Familiarity with security and compliance requirements impacting operational functions.
Demonstrated ability to work with senior executives and influence cross-functional stakeholders.
Experience managing vendor relationships and third-party service providers.
Commercial Skills And Formal Qualifications
Expertise in site reliability engineering, IT service management frameworks (ITIL), and operational excellence methodologies.
Strong leadership and people management skills with a track record of building and scaling high-performing teams.
Excellent communication, stakeholder management, and problem-solving abilities.
Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related field.
Relevant certifications such as ITIL, Certified SRE, or cloud platform certifications are highly desirable.
What's in it for you?
Flexible working options
Office perks
Discounts
Reward through recognition
Opportunities for learning and development
Paid parental leave
Investment in your future
We're committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
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📌 Senior Platform Manager - Sres & Support - Hawthorn East
🏢 Coles Group
📍 Melbourne