Customer Service/Eligibility Officer In-OFFICE roleLocation: City Fringe (west) Contract Type: Fixed-Term 6 monthsModay to Friday (30-37 hours/week negotiable) This in-office opportunity is ideal for someone seeking to start immediately in a role with a positive and fun team working on the edge of the city where they can apply their excellent people and call handling skills, along with strong attention to detail.Hours: In office position with full time or part time hours across 5 days About the Role: Our client is seeking a detail-oriented and customer-focused Eligibility o fficer to support their team.This role is ideal for someone with excellent phone and email communication skills, the ability to quickly learn database systems (TALAS), an understanding of job roles within the construction industry.Key Responsibilities: Handle phone and email inquiries regarding eligibility requirements.
Assess eligibility applications in line with company policies Accurately input and manage data within the TALAS database.
Interpret and apply eligibility criteria, with a sound understanding of construction industry job roles.
Liaise with stakeholders, including employers and construction industry workers.
Key Requirements: Strong customer service skills —professional and clear communication via phone and email.
Ability to learn and navigate a database quickly.
Understanding of construction industry job roles and how they relate to eligibility criteria.
High attention to detail and ability to process applications accurately.
Ability to work in a fast-paced environment and meet deadlines.
Preferred Qualifications & Experience: Experience in a customer service and administrative roles.
Confident in handling challenging queries while maintaining excellent customer service.
Background in the construction industry.
Proficiency in Microsoft Office (Word, Excel, Outlook) Experience in using databases.
If this sounds like you - please apply today or email taryn at ****** must live and work in South Australia and have full working rights Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider.
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