Medical Receptionist
Upper Limbs & Beyond | Mackay, QLD | $33-$36/hr | Negotiable hours | Immediate start
We don't just want someone to answer phones. We want someone who owns the front desk - and everything that flows from it.
This is a full-ownership role at the centre of a specialist allied health clinic. If you thrive on responsibility, run toward detail, and take pride in making things work - read on.
WHAT WE OFFER
- $33-$36/hr (above award)
- Negotiable hours to suit the right person
- Weekdays only
- Immediate start
- Structured onboarding and mentoring
- Real ownership from day one
- High-performing, supportive team
THE ROLE
You'll manage the complete patient journey - from first contact through to appointment close - while keeping daily clinic operations running smoothly. Your work means clinicians can stay 100% focused on delivering exceptional care.
You'll also spend around 5 hours a week planning and scheduling social media content to keep our brand consistent and professional.
This is not a passive front desk role. It's an ownership position with real responsibility and visible impact on every person who walks through our door.
WHAT YOU'LL OWN
Patient & Referrer Experience
- Welcome every visitor professionally and warmly
- Manage calls, bookings and communications efficiently
- Prepare patient information ahead of each appointment
- Ensure patients know what to expect before they arrive
- Keep the front desk calm, organised and reliable at all times
Administration & Operations
- Scheduling that supports smooth daily clinical flow
- Billing, payments and reconciliation
- Accurate documentation and records management
- Stock management and clinic readiness
- Confident with computers and clinic software
Brand & Social Media (approx. 5 hrs/week)
- Plan, create and schedule social media content
- Maintain a consistent, professional brand presence
WHAT SUCCESS LOOKS LIKE
- Patients feel welcomed, informed and confident
- Referrers receive clear, professional communication
- Clinicians have everything ready before they need it
- The clinic runs smoothly and predictably
- Systems are accurate, reliable and proactive
- Problems are solved before they escalate
- Things simply work
YOU'LL THRIVE HERE IF YOU
- Take initiative and solve problems before being asked
- Stay calm and organised when things get busy
- Work accurately and follow through every single time
- Communicate clearly and professionally
- Hold yourself to a high standard without being asked
- Take pride in being the reliable person your team counts on
ABOUT US
Upper Limbs & Beyond is a specialist hand and lymphoedema therapy practice in Mackay. We inspire people to thrive through exceptional healthcare - and we build our team the same way: clear communication, strong accountability, and a standard we're genuinely proud of.
We offer above-award pay, structured onboarding, and real ownership from your first week. This is a place to do work that matters.
EXPERIENCE & SKILLS
We hire on attitude and standards first. Allied health experience is a bonus, not the bar.
Required:
- Reception or administrative experience
- Strong computer and systems literacy
- Clear written and verbal communication
- Billing or payment processing exposure
Advantageous:
- Medical or allied health background
- Mac-based systems experience
- Medicare / private health billing
- Social media scheduling experience
HOW TO APPLY
Email your application to:
Your application must include:
- A cover letter answering: \"How do you keep a busy environment calm, organised and efficient?\"
- Your resume
- The word \"Communication\" in your subject line - this tells us you read carefully and follow instructions
Email applications only. Applications through job platforms will not be considered.
We are reviewing applications and interviewing immediately - don't wait.
Job Type: Part-time
Pay: $33.00 – $36.00 per hour
Expected hours: 22 – 30 per week
Work Location: In person