Retail Supervisor Dominos (Innisfail QLD)
Location: Shop 2 & 3, 1 Clare Street, Innisfail QLD 4860
Position: Full-time (38 hours per week)
Salary: $65,000 to $70,000 per annum plus superannuation
Octapieces Pty Ltd is seeking a motivated Retail Supervisor to join our Dominos store in Innisfail, QLD. The successful candidate will lead day-to-day store operations, deliver excellent customer service, and supervise staff to maintain Dominos high standards.
Key Responsibilities:
- Ensure customers receive prompt service and high-quality food products.
- Respond to customer enquiries, feedback, and complaints professionally and promptly.
- Plan, prepare, and manage staff rosters, allocating tasks and duties effectively.
- Recruit, train, supervise, evaluate, and support staff performance.
- Provide coaching to staff on food safety, service standards, and handling complex service situations.
- Oversee shift operations, including opening, closing, and security procedures.
- Conduct stocktakes, forecast demand, and place supplier orders.
- Ensure menu items and promotions are correctly priced, prepared, and displayed.
- Monitor budgets, labour costs, and implement cost-control measures to support profitability.
- Ensure compliance with food safety, hygiene, workplace safety, and security procedures.
What we're looking for:
- Minimum 1 year of supervisory experience in retail, hospitality, or quick service restaurants (supervisory experience at Dominos highly regarded).
- Leadership and management qualifications preferred, with a minimum Certificate II required.
- Strong coaching and staff development skills to drive high performance.
- Ability to maintain and elevate quality standards in the store.
- Excellent communication, interpersonal, and team motivation abilities.
- Robust organisational, time management, and planning skills.
- Passion for delivering exceptional customer experiences and leading by example.
Applications:
To apply, please submit your resume and a cover letter addressing the skills and experience required for this role.
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