Job Summary
Sells products and services to customers in assigned areas/properties through door-to-door solicitation and by building relationships.
Major Duties and Responsibilities:
* Actively and consistently supports all efforts to simplify and enhance the customer experience
* Meets established objectives relative to sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio
* Solicits residential customers through door-to-door solicitation and by building relationships with property management and explains products and services available to same
* Generates incremental revenue from existing customers by adding new/additional services or upgrades
* Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved
* Maintains a well-informed knowledge base of competitors' activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions
* Attends and actively contributes to sales meetings and training programs
* Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders, and sales reporting
* Collections and accounts for funds and provides receipts according to Company policy and guidelines
Required Qualifications:
Skills/Abilities and Knowledge:
* Ability to read, write, speak, and understand English
* Knowledge of cold call sales skills, persuasion, and clear communication skills
* Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
* Ability to work outside for extended periods in any season and/or during inclement weather
* Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
* Ability to complete documentation accurately
* Ability to build mutually beneficial relationships with all management at assigned properties
* Ability to communicate orally and in writing in clear and straightforward manner
* Ability to maintain confidentiality
* Ability to deal with the public in a professional manner
Education:
* High School Diploma or equivalent work experience
Related Work Experience:
* Minimum of 1 year experience in sales or customer service
Certifications and/or Licenses:
* Valid driver's license with a satisfactory driving record within Company required standards
PREFERRED QUALIFICATIONS:
Skills /Abilities and Knowledge:
* Ability to maintain high level of self-motivation
* Ability to maintain favorable relations with subscribers, vendors, and employees within the service area
* Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
* Ability to prioritize and organize effectively
* Ability to use personal computer and software applications
* Knowledge of cable or telecommunications services
* Experience with consumer education of products and services
Working Conditions:
* Office environment and/or outside environment with exposure to inclement weather
* Must be able to lift 10-20 pounds for 20 – 30 feet (digital boxes, etc.)
* Exposure to moderate noise levels
* Must be able to work evenings and weekends
* Variable hours: may include weekends, holidays, and split days off
We believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.