Overview
Fintech. Fast. Smart. Changing the game.
Complex cases. Real decisions. No rinse and repeat calls.
Bonus + share options + extra leave + fuel bonus + overseas reward trips!
Benefits
* An extra week of leave each year — because life's not just about work.
* Three days of volunteer leave — because giving back matters.
* Quarterly bonuses that are actually achievable (and usually hit).
* An employee share plan — so you're part of the bigger picture.
* Overseas reward trips and recognition programs — not just talk, real rewards.
Responsibilities
This is not your standard customer service gig. You'll be putting your detective hat on to track down people, assets, and the real story. With full training provided, you won't be running scripts. You'll be researching, investigating, and making judgement calls in the grey (there's plenty of that).
Then there's everything that comes with it. You'll handle a mix of inbound and outbound calls, and step in when payments and collections need further investigation.
* Investigating complex, late-stage accounts
* Tracking down people, assets, and answers
* Working with brokers, agencies, even tow truck drivers
* Navigating grey areas and making judgement calls
* Negotiating payments and understanding individual customer needs
* Deciding the right outcome, not just the obvious one
You'll be supported by a culture that emphasises autonomy and trust, with no micromanaging and the ability to make real decisions and impact outcomes.
Qualifications
* You don't need collections experience (but that'd be great!). You just need the right mindset.
* You might come from customer service environments such as contact centre, retail or hospitality.
* Are curious – you ask better questions than most
* Are resilient – you handle tough conversations well
* Think critically and act decisively
* Have razor-sharp attention to detail
* You listen deeply, pick up on nuance and communicate with equal clarity
* Don't get stuck when things aren't black and white
* Can explain your decisions clearly
It's part customer service. Part problem solving. Part detective work. Fast paced. Varied. Never boring. This is more than just answering calls in your stock standard contact centre. It's a role that offers real autonomy and trust. A role that will challenge you. And in an awesome work environment.
Apply now for immediate consideration, or contact Laura Paixao on 0472 703 769 or lpaixao@rarekind.com.au for more info.
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