Hays Parramatta, New South Wales, AustraliaHays Parramatta, New South Wales, Australia1 week ago Be among the first 25 applicantsThis range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Claims Team Leader – Process & Operations (3-Month Contract)Duration: 3 Months (with potential for extension)Pay Rate: $62 per hour + superAbout the RoleA NSW State Government agency is seeking an experienced Claims Team Leader to support and lead a high-performing claims processing team. You will be responsible for day-to-day team operations, process improvement, and ensuring efficient and accurate claims handling.Key ResponsibilitiesLead, support, and motivate a team of claims processors to meet KPIs and operational targetsMonitor team performance and provide regular coaching and feedbackManage escalations and complex claims with professionalism and empathyCollaborate with internal stakeholders to resolve claims issues and improve processesEnsure adherence to policy, procedures, and compliance standardsMaintain reporting on team performance and contribute to operational planningAbout YouProven experience in a team leader or supervisory role within a claims processing environmentStrong people leadership skills with a focus on coaching and performance improvementExcellent communication and interpersonal skillsAbility to work in a fast-paced, high-volume environmentUnderstanding of government processes or experience in the public sector (desirable)Tech-savvy with knowledge of claims management systems and Microsoft Office suiteCompetitive hourly rateSupportive team environment within a respected government agencyConvenient Parramatta location with flexible hybrid work optionsOpportunity to make a positive impact on community servicesHow to ApplyIf you’re a strong people leader passionate about efficient claims processing and operational excellence, we want to hear from you. Apply now with your resume.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionFinance and Customer ServiceIndustriesGovernment AdministrationReferrals increase your chances of interviewing at Hays by 2xSign in to set job alerts for “Claims Team Lead” roles.Senior Claims Specialist (Life Insurance)Sydney, New South Wales, Australia 5 days agoNorth Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 days agoMacquarie Park, New South Wales, Australia 2 months agoPenrith, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 5 days agoOperations Specialist Team Manager (Home Claims)Pyrmont, New South Wales, Australia 3 weeks agoParramatta, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 20 hours agoSydney, New South Wales, Australia 2 weeks agoHead of Compliance | Non for Profit Discretionary MutualSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoHarris Park, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoParramatta, New South Wales, Australia 6 days agoMacquarie Park, New South Wales, Australia 4 months agoMillers Point, New South Wales, Australia 5 days agoSt Leonards, New South Wales, Australia A$90,000.00-A$100,000.00 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoSenior Property Claims Specialist (12 Month Contract)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoClaims Specialist - Short Tail, Specialty & Major AccountsMillers Point, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoMillers Point, New South Wales, Australia 6 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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