Live the French way at Sofitel Noosa Pacific Resort
We welcome guests into a world of luxury blending French Art de Vivre and local culture.
About Us
Proudly one of Australia's leading 5 star resorts, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail bar overlooking the Noosa River - plus extensive conference & events facilities and our luxury Aqua Day Spa.
Job Description
We are seeking a self-motivated individual to fill the role of Front Office Duty Manager.
Your Key Responsibilities
* Manage the Hotel Front Office operation to achieve market leadership reputation
* Supervise guest arrivals and departures ensuring room allocations and check in/check out processes follow set procedures and are customer focused
* Provide guests with local tourism information and arrange tours and transportation
* Liaise with Reservations office for accurate room allocation and maximising yield
* Utilise the Front Office system to ensure accuracy in use and produce reports to meet operational needs
* Liaise with Maintenance to complete maintenance requests quickly, prioritising guest needs
* Assist night audit function with Financial Controller, ensuring accuracy while maintaining customer focus
* Prepare Front Office monthly reports
* Maintain public areas cleanliness and presentation through regular monitoring
* Evaluate and review customer satisfaction
* Induct new staff into the team, department and Hotel
* Ensure occupational health and safety regulations compliance
Requirements
* Minimum two years' experience in hotel or motel management
* Diploma in Hotel or Motel Management (desirable)
* Strong leadership skills with ability to make quick decisions
* Customer-focused mindset with outstanding guest experiences
* Tech-savvy with adaptability to new systems
* Detail-oriented, proactive and results-driven
Our Benefits
* Flexible working arrangements
* Complimentary Daily Continental Breakfast
* Complimentary Onsite Parking
* Fortnightly Lunches
* 30% discount off food and beverage at Accor properties worldwide
* Accommodation discounts at Accor properties worldwide
* Accor Hotels Academy Professional Training and Development
* 12 weeks paid parental leave
* Part of a global team of hospitality professionals
* Rewarding work environment with dedicated Leadership team
* Work, travel and promotion opportunities across Accor Brand
Diversity & Inclusion
We are an inclusive company aiming to attract, recruit and promote diverse talent.