Overview
Product Support Sales Representative (PSSR) is seeking a passionate and customer-focused individual to join the Construction Industries team in either Mount Isa or Alice Springs. This is a permanent, full-time opportunity reporting to the Product Support Sales Manager – Regional. The role delivers aftermarket solutions that support equipment performance and reduce total cost of ownership within a defined territory.
Responsibilities
* Build and maintain trusted relationships with assigned customers, understanding their business drivers and service needs.
* Develop and execute Account and Territory Plans in alignment with performance targets.
* Own and manage the sales funnel using CRM to identify, track, and progress all parts and service opportunities.
* Conduct equipment inspections (e.g., CTS, TA1 / TA2) to identify health risks and generate proactive service opportunities.
* Maintain accurate equipment and customer data in CRM, ensuring all interactions and issues are recorded.
* Resolve parts, warranty, or service issues in collaboration with internal stakeholders to improve customer satisfaction and uptime.
* Promote Caterpillar service offerings including CVAs, Repair Options, Rebuilds, and Digital Platforms (HD360, VisionLink, Cat Inspect, Cat Central).
* Monitor competitive activity, fleet movements, and equipment age to identify new or at-risk opportunities.
* Communicate value delivery and business initiatives through regular meetings with key customer influencers.
* Drive initiatives that demonstrate the value, capability, and quality of Hastings Deering's business solutions to achieve budgeted parts and service targets.
About You / Qualifications
* Minimum of five years' experience in a customer-facing role within the heavy earthmoving or related industry.
* Proven experience managing a large and diverse customer base with strong territory management skills.
* Demonstrated ability to build long-term, value-driven relationships that enhance business outcomes.
* Tertiary qualifications in Business, Commerce, Engineering, or equivalent experience.
* Relevant trade qualifications (desirable).
* Knowledge of Caterpillar products and Hastings Deering systems (desirable).
* Proficiency in CRM systems and strong capabilities in sales execution, customer acquisition, and account management.
* Strong communication, influencing, and problem-solving skills with a focus on customer experience.
Benefits
* A rewarding career with diverse opportunities.
* A competitive remuneration package + commission structure + fully maintained support vehicle.
* Salary Continuance Insurance.
* Employee Assistance Program for employees and their families.
* Discounts on private health, vehicles, travel and more.
* A culture of inspiration, innovation, collaboration and execution.
* Ongoing training & support to further your career.
* Free on-site parking.
* Annual salary reviews.
How to Apply
If you are looking for a new role with endless career opportunities within an organisation who truly cares about their employees, then look no further and click 'Apply Now'.
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