Centre manager splashdown

Job no: 500621

Work type: Permanent Full Time

Classification: Band 7 - $109,342.91 pa plus super

Categories: Swim, Sport & Leisure

About the role

In this role, you will lead the safe, efficient and high-quality operation of Splashdown Aquatic Centre. Managing a large and diverse team, you will drive exceptional customer experiences, strong business performance and continuous improvement across a broad range of aquatic, fitness and community programs. This is an exciting opportunity to make a meaningful impact on the health, wellbeing and participation of our community while contributing to the strategic direction of the City's Swim, Sport and Leisure network.

Key responsibilities include:

• Lead and inspire a large team to deliver safe, inclusive and customer-focused services.
• Manage centre operations, financial performance and resources to achieve service, operational and budget outcomes.
• Drive customer experience, membership growth and Learn to Swim participation through innovative programs and service delivery.
• Oversee the presentation, maintenance and compliance of facilities to ensure a safe and welcoming environment for patrons, staff and contractors.
• Identify and implement continuous improvement initiatives that enhance operational efficiency and service outcomes.Build strong relationships with internal and external stakeholders to support community participation and achieve business objectives.
• Manage the North Bellarine Aquatic Centre (NBAC) outdoor pool until mid-late 2027; transition management of the pool with the new Centre Manager of NBAC.

About you

To be successful in this role, you will have demonstrated experience leading a large operational team within the leisure, recreation, sport or aquatic industry. You will be a collaborative and customer-focused leader with strong commercial acumen, a commitment to safety and a passion for delivering high-quality community services.

• Relevant qualifications in recreation, sport management or a related discipline and/or substantial experience in a leisure, recreation or aquatic management role.
• Demonstrated experience leading and developing large teams in a customer-focused environment.
• Proven experience managing budgets, operational performance and business planning.
• Strong stakeholder engagement, communication and problem-solving skills.
• Experience implementing programs, services or initiatives that improve customer experience and drive participation outcomes.
• Preferred candidates will be required to undergo a National Police Check as part of the recruitment process (funded by the City).

Child Safety Responsibilities

We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read ourChild Safe Standards Management Policy .

Diversity and Inclusion

At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

We acknowledge the Wadawurrung People as the Traditional Owners of the Land, Waterways and Skies. We pay our respects to their Elders, past and present. We acknowledge all Aboriginal and Torres Strait Islander people who are part of our Greater Geelong community today.