At a leading IT organisation, we're dedicated to delivering exceptional customer experiences. We've achieved numerous accolades, including being named a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68.
Key Responsibilities
* Supporting the Service Desk Manager and Service Desk team in day-to-day tasks.
* Providing technical support to internal users via phone, email or other communication channels.
* Troubleshooting hardware and software issues and providing timely resolutions.
* Ensuring incidents are prioritised and resolved within agreed service levels.
Requirements
* 2-3 years experience in a Service Desk Analyst or IT Support role is essential.
* Experience in a managed services environment is desirable.
* Understanding technical issues and jargon and able to translate this back to customers.