Join a global client in the agriculture industry. With operations across more than 100 countries. They are a fast pace organisation where IT is a critical enabler of their manufacturing, research, and supply chain excellence.
IT Support Level 1
You will be the first point of contact for technical support for their diverse global workforce. This role is perfect for a proactive problem solver who enjoys high volume interaction and wants to gain experience in a complex enterprise environment.
Key Responsibilities:
* Act as the primary contact for all IT incidents and service requests via ITSM tools, phone, and chat.
* Provide remote support for Windows 10/11, Microsoft 365 apps (Teams, Outlook, OneDrive), and mobile device connectivity.
* Manage user accounts, group memberships, and MFA configurations within Azure AD/Entra ID.
* Assist with basic access and connectivity issues for core business platforms, including global ERP systems (SAP/Oracle).
* Accurately categorize and prioritize tickets based on business impact, ensuring critical manufacturing or field issues are addressed with urgency.
* Maintain and contribute to the internal technical Knowledge Base to improve team efficiency and user self service.
About You
* A strong customer first mindset with the ability to translate technical jargon into clear instructions for non-technical users.
* Proven experience supporting Microsoft based environments and hardware (laptops, peripherals, and mobile).
* A logical approach to troubleshooting with a focus on identifying root causes.
* Exceptional written and verbal communication skills, suited for a global corporate environment.
* Ideally 6-12 months in a formal IT support role, though we value aptitude and a willingness to learn above all.
* Full working rights.
If this aligns with your expertise and aspirations, please apply! For further information feel free to reach out to Nataly Pinzon at nataly.pinzon (at) aurec.com.
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