Role Overview
We are seeking a Guest Service Agent to join our team at one of our Southport hotels. This is an excellent opportunity for individuals who enjoy delivering service excellence and working in a fast-paced environment.
* This role involves delivering prompt, efficient and polished service when responding to guest requests.
Your Key Responsibilities:
Main Duties:
* Anticipate guest needs and deliver exceptional customer experience through proactive communication.
* Welcome guests warmly during check-in, check-out, and throughout their stay.
* Promote hotel facilities and services by possessing strong product knowledge.
* Foster effective communication with all departments to ensure seamless teamwork within hotel operations.
About the Role