Overview
Hours: 8:00am - 4:30pm, Monday to Friday
Bonus: Finish at 12:00pm every second Friday
This is an in‐office position.
Position 1: Collections Account Recovery Specialist
* You'll be responsible for ensuring timely and accurate recovery of outstanding accounts while maintaining robust relationships with customers. This is a role where you'll balance professionalism with empathy, working collaboratively with both clients and internal teams.
* Negotiating payment plans and monitoring adherence
* Investigating and resolving billing or payment discrepancies
* Liaising with internal staff to ensure accounts are accurate and up to date
* Preparing reports on collections activity and outstanding debt
* Assisting customers to access grants and other available funding
Position 2: Billing Adjustments Analyst
* You'll require an analytical, structured and detail‐oriented approach, with a good understanding of MS Excel.
* Liaise with internal staff to investigate billing discrepancies
* Estimation of bills where required (full training provided)
* Billing adjustments and generate credits
About You
* You'll need robust communication skills (both written and verbal), a qualified but approachable manner, and, for the collections‐based role, the confidence to have sometimes tricky conversations with customers. A background in collections, credit control, or accounts receivable will set you up for success.
* Solid numeracy and attention to detail
* A proactive, problem‐solving mindset
* Reliability, punctuality, and a team‐oriented attitude
* Comfortable in a smart‐casual workplace – no suit and tie required, just professionalism, initiative, and a commitment to getting the job done
The Benefits
* Supportive, friendly team with an excellent manager
* Full training provided
* Subsidised lunch supplied daily
* Regular team celebrations and engagement activities
* Monthly competitions with generous gift card prizes
* Convenient location with parking
* Finish at 12:00pm every second Friday
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