This role is y for a motivated and reliable person who not only has excellent administrative skills bit who also has outstanding customer service skills. We are seeking a team player to assist in the daily operations of our front desk. You must have the ability to multitask, be a hands on individual and be self-motivated.
**Essential Criteria**:
**Minimum of 1 year experience working in a general practice, familiar with Best Practice and Hotdoc.**
**Duties include**:
- All elements of customer service including telephone and face to face
- Processing payments and invoicing
- Basic administrative duties including scanning, filing, faxing, mailing etc
- Organising and management of appointments and patient enquiries
- Support general practice maintenance
- Excellent time management with fast pace and multi-tasking skills
- Caring and compassionate personality
- Proficient with medical specific software Best Practice
- Knowledge of Medicare Benefits Schedule
- Positive, with a strong work ethic, reliable, willing to learn new knowledge
**For Senior Medical Receptionist at least 3-5 years' experience include the above and following skills**:
- Good knowledge in Best Practice, PIPS, WIPS and PRODA. Ensure software including Best Practice is updated with all Medicare, Veterans Affairs', Workcover and Insurance report amounts being updated in a timely manner
- Collection of debt including monitoring and following up debtors
- Maintain knowledge of and a commitment to Quality Improvement and Risk Management
- Drive the ongoing accreditation process, ensuring all standards are maintained consistent with RACGP and QPA accreditation standards as applicable to the service
**Only for local residents in Lake Macquarie or Newcastle and worked in GP practice recently with good knowledge the software Best Practice & Hotdoc to apply**
**Job Type**: Part-time
Pay: $28.00 - $35.00 per hour
Expected hours: 15 - 20 per week
**Experience**:
- Customer service: 5 years (preferred)
- Medical administration: 1 year (required)
Work Authorisation:
- Australia (preferred)
Work Location: In person
Expected Start Date: 28/07/2025