Job Title: Injury Prevention Specialist
We are seeking a highly skilled Injury Prevention Specialist to join our team. This is a unique opportunity to make a real impact and help us achieve our goals in injury management.
About the Role
The successful candidate will be responsible for guiding and coaching claim teams to ensure claims are managed cost-effectively within the framework of the legislation to optimize financial results and return-to-work outcomes.
* Ensuring local injury management programs are up-to-date and employees are compliant in the application of the program
* Monitoring and reporting on key injury management, return-to-work, and workplace rehabilitation provider KPIs and trends
* Building and proactively influencing relationships with rehabilitation providers in support of our strategic direction
* Ensuring service issues/complaints are effectively resolved in compliance with internal/external policy and procedure
* Monitoring injury management workflows to ensure timely decision-making whilst meeting quality standards within required timeframes
About You
To be successful in this role, you will need:
* A tertiary qualification in a relevant allied health field
* A Certificate IV in Personal Injury Management (FNS42120) or a Diploma of Personal Injury and Disability Insurance Management (FNS51920)
* Experience in injury management relating to occupational rehabilitation, clinical care, claims management, and/or return-to-work
* Ability to identify opportunities to review, develop, and modify injury management claims processes, procedures, standards, and guidelines in line with medically based research findings that support innovation, improved performance, and an improved customer experience
* Knowledge of privately underwritten workers' compensation environments
* Understanding of relevant regulatory and/or legislative compliance requirements that impact the organization
* Ability to recognize, avert, manage, and escalate conflicts to enable effective and timely resolution in accordance with organizational processes
* Excellent verbal and written communication skills; capable of communicating with key stakeholders with empathy, clarity, and influence
* Demonstrated ability to build effective relationships internally and externally with customers, stakeholders, and service providers
* Ability to provide specialist Injury Management coaching and one-on-one support to team members regarding early intervention claims management strategy
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape
Benefits
We offer a range of benefits to support your career development and well-being, including:
* Inclusive culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
* Flexible work-life balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance
* Career development: Access mentoring, development, and global mobility opportunities for growth and success, including access to over 10,000 learning resources
* Financial and well-being perks: Enjoy discounts on products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program – own a piece of your employer
Join Our Team
If you're passionate about making a difference in injury management and want to be part of a dynamic team, apply now!