Participant Support Officer
Multiple roles available in Maroochydore QLD, Caboolture QLD and Ipswich QLD
6 month labour hire contract – Federal Government client
About the Role
We are seeking a dedicated and empathetic Participant Support Officer to join a dynamic team supporting participants and stakeholders. This role is a key frontline position, acting as the first point of contact and delivering high-quality customer service and practical support. You will play an essential role in assisting participants to access appropriate services and supports, resolving enquiries, and ensuring a positive service experience.
Key Responsibilities
* Provide face‐to‐face, phone, email and SMS support to participants and stakeholders
* Manage and resolve participant enquiries in line with relevant legislation and guidelines
* Deliver reception support, including assisting with self‐service systems and online tools
* Triage enquiries and refer participants to relevant services where required
* Manage shared inboxes, appointments and phone enquiries
* Coordinate accessible appointments within office facilities
* Perform accurate data entry and ensure timely follow‐up actions
* Record and manage complaints and feedback within internal systems
* Provide administrative and operational support to service delivery teams
Essential Criteria
* Strong communication skills, with the ability to engage empathetically with a diverse range of stakeholders
* Demonstrated commitment to delivering high-quality customer service
* Ability to manage multiple tasks, priorities, and administrative responsibilities
* Problem‐solving skills, with the ability to identify issues and implement practical solutions
* Proven ability to build rapport and work collaboratively with others
* High attention to detail and ability to maintain accurate documentation
* Knowledge of disability services and the challenges faced by people with disabilities
* Flexible and adaptable approach to changing circumstances and participant needs
* Strong teamwork skills and a positive, proactive attitude
* Commitment to inclusion and a contemporary approach to supporting people with disabilities
What's on Offer
* Opportunity to make a meaningful impact in the community
* Supportive and collaborative team environment
* Valuable experience within the public services sector
How to Apply
If you feel you are a suitable candidate, submit your application by hitting "Apply for this job". Alternatively you can contact Aparna Garg at Aparna.Garg@chandlermacleod.com for further discussion.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
#J-18808-Ljbffr