**The Position**:
As a UX Researcher, you will play a pivotal role in delivering great customer experiences and ensuring our propositions are brought to life through engaging digital experiences. Improving the user experience across all customer channels, you will optimise the customer journey to achieve key digital experience targets. Working in a cross-functional team, you will help design a better user experience by leading end to end research projects, from gathering the requirements, understanding the brief and designing the surveys. You will be responsible for planning and conducting user research, interviews and surveys and translate the quantitative and qualitative research findings into actionable insights that can be developed to sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes.
**Key responsibilities **will include;**
Lead end to end research projects Support squads for strategic and evaluative research Conduct research using a wide variety of qualitative and quantitative methods Work closely with product teams to identify research initiatives Generate actionable insights that both fuel ideation and evaluate product experiences Communicate results and illustrate recommendations in creative and effective ways Keep abreast of current UX developments and new methodologies
**About You**:
You will be an experienced UX Researcher that is passionate about building experiences and products that anticipate customer needs and remove friction from key interactions points on the connected customer journeys.
**You will demonstrate;**
2-4 years of experience in UX research Tertiary qualification in psychology, cognitive or social sciences Working knowledge of quantitative research methods Knowledge of qualitative and design research methods Strong oral and written communication skills Work collaboratively in a remote environment with mínimal supervision Ability to ramp up quickly on products and new technologies
Balance Recruitment is committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of the community to apply.