Job Description
Critical Customer Service Role
We are seeking a highly skilled and motivated individual to join our team as a Customer Service Officer. In this critical role, you will be responsible for delivering quality service to our customers, resolving issues and ensuring satisfaction at every touchpoint.
About the Opportunity
This is an excellent opportunity for someone who is passionate about providing exceptional customer service and has a strong ability to problem-solve. You will work closely with internal and external stakeholders to ensure that customer needs are met and exceeded.
Key Responsibilities
* Provide high-level customer service to meet and exceed customer expectations
* Resolving complex customer issues through effective communication and problem-solving skills
* Process paperwork accurately and efficiently, meeting required KPIs
Required Skills and Qualifications
To succeed in this role, you will need:
* Strong written communication skills, including a professional phone manner and accurate grammar
* Problem-solving skills with the ability to own customer issues and collaborate with internal teams for resolutions
* Analytical abilities to interpret and evaluate information
Benefits
We offer a range of benefits to support your career and well-being, including:
* Flexible working arrangements
* 14 weeks paid parental leave
* Generous leave entitlements, including 3 paid Christmas close-down days
Others
MegT is committed to creating a safe and inclusive workplace where everyone can thrive. We welcome applications from diverse backgrounds and encourage individuals to find their MEG with us.