Lead Customer Experience and Visual Merchandising Manager
Key Responsibilities:
* Drive exceptional customer experiences through effective communication and problem-solving skills.
* Cause team members to exceed customer expectations by delivering world-class service standards.
* Develop and implement customer service training programs with all team members.
* Model values to build a positive work environment that promotes inclusivity and respect.
* Lead new starter induction experience for seamless onboarding.
* Maintain a safe workplace culture for employees and visitors.
* Analyze data and reports to inform business decisions.
* Coach team members on product knowledge and sales techniques to achieve sales targets.
Attributes You Possess:
* A genuine desire to deliver exceptional customer experiences and align with company values.
* Strong leadership skills in driving customer satisfaction and team performance.
* Passion for fashion with a professional personal presentation.
* Ability to build and maintain customer relationships through outstanding service delivery.
Why Join Our Team:
* Competitive remuneration package and quarterly incentives.
* Seasonal product allowances and discounts on our brands.
* Excellent career progression opportunities across our global business.
* Part of a global network with over 600 store locations and 6,300 team members.
* Commitment to sustainability practices within our business.