About Loblaw Companies Limited
At Loblaw Companies Limited, we value authenticity, trust, and connections in communities across Canada. We are shaping the future of Canadian retail, together.
We succeed through collaboration and commitment, setting a high bar for ourselves and those around us. Whether you're just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.
Job Description
Loblaw is seeking a People Services Manager to lead a high-performing Operations team responsible for delivering exceptional payroll, benefits, pension, and absence services to our Canadian and United States colleagues.
In this role, you'll have the opportunity to make a significant impact on the employee experience while driving continuous improvement and ensuring legislative compliance.
Responsibilities:
* Lead the hiring, onboarding, and performance management processes for the Operations team.
* Coordinate, mentor, train, and develop the Operations team, fostering colleague engagement and supporting change management programs.
* Facilitate cross-functional partnership meetings to improve processes and collaboration.
* Lead and oversee multiple pay frequency payroll cycles for all Canadian and United States employee groups, ensuring accuracy and timely processing.
* Ensure compliance with all relevant payroll, benefit, pension, and absence administration regulations and legislation in both Canada and the United States.
* Oversee and validate all changes to payroll records, including rigorous auditing of third-party processing to maintain compliance and minimize errors.
* Respond to and resolve escalated customer issues, identifying and addressing root causes.
* Analyze, identify, and recommend process improvements and system modifications to increase efficiencies.
* Communicate regularly with customers on issues management and annual calendar activities, including year-end planning.
* Collaborate in the development and implementation of projects, policies, and procedures, ensuring effective project controls and KPIs are in place.
* Leverage data analytics to identify trends, patterns, and opportunities for improvement, transforming data into actionable insights to influence business operations and strategic decision-making.
Qualifications:
* 5-7+ years of experience leading full-cycle payroll, pension, and benefits administration in a large, multi-national organization with both Canadian and US operations.
* Proven understanding of payroll, pension, benefits, and absence legislation and compliance.
* Payroll Compliance Practitioner (PCP) and/or Certified Payroll Manager (CPM) certification (or equivalent experience).
* Fundamental Payroll Certification (FPC) and/or Certified Payroll Professional (CPP) designation would be considered an asset.
* Certified Employee Benefit designation (CEBS) would be considered an asset.
Skills and Competencies:
* Proven ability to deliver exceptional customer service and drive continuous improvement initiatives.
* Effective leadership skills to mentor and guide team members in achieving individual and team goals and objectives while promoting a collaborative environment.
* Demonstrated ability to adapt to a fast-paced, high-volume environment, effectively prioritizing tasks and managing time to consistently meet deadlines.
* Strong analytical and problem-solving skills, with the ability to develop creative and constructive solutions.
* Excellent communication and interpersonal skills, with the ability to effectively communicate with employees at all levels of the organization.
* Advanced proficiency in Microsoft Office Suite (including Excel, Visio, and Project).
* Demonstrated ability to influence and implement process improvements and manage the transition of new work within large-scale projects.
* Strongly preferred: experience with Workday (HRIS and Payroll), SAP, and time and attendance management systems (STAS, Kronos, Workday).
* Familiarity with BPM, Agile, and LEAN methodologies.
* Bilingual (French) would be considered an asset.
Benefits and Perks:
We offer a competitive salary and benefits package, including comprehensive health insurance, paid time off, retirement savings plans, employee discounts, and opportunities for professional development.
Diversity and Inclusion:
Loblaw recognizes Canada's diversity as a source of national pride and strength. We celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued, and supported.
We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs.
Sustainability and Social Impact:
We focus our attention on areas where we can have the greatest impact, including Environment, Sourcing, and Community. Our CORE Values – Care, Ownership, Respect, and Excellence – guide all our decision-making and come to life through our Blue Culture.
We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.