Key to success in this dynamic environment is your ability to lead and motivate a dedicated team, ensuring the presentation, functionality, and success of our shopping centre portfolio.
The Role:
We are seeking an experienced Operations Manager to take ownership of the operational functions of the Shopping Centre. Your primary focus will be on achieving cost-effective outcomes while ensuring a safe and positive environment that enhances customer and retailer experience.
Key Responsibilities:
* Foster strong relationships with in-center contractors to consistently meet and exceed performance targets.
* Cultivate collaborative partnerships with contractors and essential stakeholders.
* Establish and maintain positive connections with various teams within the organization
* Ensure adherence to budget and forecasting targets within specified timeframes.
* Oversee compliance and reporting requirements to meet set deadlines.
* Manage and oversee services within the shopping centre region, such as OHS&E, Risk Management, Building Compliance, and Essential Services.
* Planning of repair, maintenance and upgrading works to meet customer and retailer requirements.
* Periodically generating a plan for operations management at the Centre over the long term.
* Identifying opportunities to enhance the property through capital expenditures.
* Engaging contractors to carry out the projects and directing their activities.
* Extensive experience in facilities management within the retail, property, or associated industry.
* High-level communication skills and financial acumen.
* Demonstrated proficiency in data creation and interpretation with a high level of accuracy.
* Proven capability to contribute to manual labor tasks.
* Exceptional communication and negotiation skills.
* Advanced proficiency with Microsoft Office Suite.
* Strong time management and prioritization abilities.