Customer Experience Officer
The primary goal is to create a positive experience for customers based on first point of contact principles when interacting with external and internal customers via the contact centre or in person at customer service locations.
Key Responsibilities
* Deliver exceptional customer service by applying sound judgment and initiative, focusing on first point of contact resolution.
* Contribute to the effective operation of customer service teams across the region, aligning with established standards and protocols.
* Process financial transactions, cash handling, receipting, and banking procedures in accordance with established guidelines.
* Accurately input data and manage records using databases and software packages.
* Provide administrative support requiring sound judgment, initiative, confidentiality, and sensitivity in work performance.
* Maintain a high standard of corporate image and personal presentation.
We are seeking
a customer-focused individual who wishes to make a difference in the community. The ideal candidate should possess:
* Strong communication skills and an understanding of supporting diverse stakeholders in a professional manner.
* Adaptability and responsiveness to changing priorities and business needs.
* A team-oriented approach and ability to promote community programs and services aligning with our objectives and goals.
Requirements
* Valid driver's licence.
Desirable Qualifications
* Diploma in Business Administration or similar qualification.
* Certificate as Justice of the Peace in NSW.