Professional, friendly team working within a collaborative environment
Growing client base and latest technology support
Permanent role with excellent salary on offer
Your new company
A national Cloud Managed Service Provider headquartered in Melbourne's East requires a Level 2 Support Engineer for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies, excellent career development opportunities and flexible working arrangements.
Your new role
In this exciting new role, you will be:
Providing 2nd level remote and onsite IT support for a broad range of clients.
Supporting a broad range of clients to resolve high-level IT issues escalated within the Service Desk.
Performing technical support of servers, network and hardware.
Assisting with the delivery of infrastructure projects.
Delivering a high level of customer service and communication.
Handling escalations, whilst mentoring and training Level 1 Service Desk Engineers.
What you'll need to succeed
To be successful in your application, you will need:
Demonstrated experience in providing 2nd level IT support.
Sound knowledge of Windows Server, Active Directory, Office 365, Microsoft Exchange, Azure, VMware / Hyper-V and Network troubleshooting (Ubiquiti, HP, Check Point, Cisco Meraki).
Experience with Autotask PSA, Datto RMM and IT Glue is advantageous.
A tertiary education in Information Technology as well as Azure, Microsoft and Check Point certifications are beneficial.
Prior experience working within a Managed Service Provider or Consultancy.
Current driver's license and access to a vehicle is required.
What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered a great salary package, working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out
What you need to do now
If you're interested in this role or know of someone that may be, please click 'apply now' or forward an updated CV to