Cloud Technical Lead
We are seeking an experienced Cloud Technical Lead to join our team. As a Cloud Technical Lead, you will be responsible for leading technical project requirements definition, mitigation of technical blocking conditions, and enhancement of operational requirements.
About the Role
The Cloud team delivers cutting-edge SAS solutions across global cloud providers. As a Cloud Technical Lead, you will collaborate with customers, analysts, developers, and implementation team members to deliver exceptional SAS service.
Key Responsibilities:
* Collaborate with customers, analysts, developers, and implementation team members to deliver world-class SAS service.
* Provide technical leadership, guidance, and support for customer engagements through implementation and configuration.
* Leverage your technical expertise to define key performance metrics aligned to customer success criteria.
* Work with global R&D, Product, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality.
Your Expertise:
* Develop innovative SAS technical approaches based on client business and technical needs.
* Engage with key client counterparts as technical solution / subject matter expert on SAS Cloud.
* Lead technical project requirements definition, mitigation of technical blocking conditions, and enhancement of operational requirements.