Jamala Wildlife Lodge, located within the grounds of the National Zoo and Aquarium in Canberra, is one of Australia's most unique and highly acclaimed tourist attractions. Recognised worldwide and consistently rated among the top animal lodges in the world, Jamala offers guests an unforgettable opportunity to experience close encounters with some of the planet's most endangered and exotic animals — all while enjoying 5-star luxury accommodation across our eighteen boutique African suites.
Jamala Wildlife Lodge
Our Food & Beverage offerings deliver a unique and immersive dining experience across multiple services throughout the day.
Our à la carte breakfast service is hosted in the Rainforest Cave dining room and is led by our Breakfast Supervisor. This is followed by a lunch service on the Terrace, offering stunning views overlooking our lion enclosures.
For arriving guests, High Tea is served in Ushaka Lodge, where they can enjoy a truly memorable experience alongside reptiles and our colobus monkeys.
Pre-dinner drinks and dinner service take place in the Rainforest Cave dining room from 6:15pm to 10:00pm. Guests enjoy a premium four-course dining experience paired with an exceptional selection of premium wines, all within the unique atmosphere of the cave setting. Throughout the evening, guests depart the restaurant between 9:00pm and 10:00pm to return to their rooms via courtesy bus transfers.
The successful candidate will work across a mix of breakfast and dinner shifts - no split shifts required, with the primary focus being afternoon and evening shifts.
Responsibilities include:
* Delivering consistently high levels of guest satisfaction
* Assisting with staff training, mentoring, and team development
* Working on the floor with the team to maintain high service standards
* Product and beverage ordering
* Stocktake
* Communicating with the kitchen team on guests' requests & dietary needs
* Correlating guests pre ordered dinner choices into a excel spreadsheet
* Running the kitchen pass at dinner service
Ideal Candidate
Comprehensive training will be provided across all areas of the role, so our ideal candidate will be a quick learner, highly organised, and able to adapt confidently within a fast-paced environment.
We are looking for someone with a warm, welcoming personality and a genuine passion for working in a people-focused industry and a strong understanding of dietary requirements. The successful applicant will remain calm under pressure, take a proactive approach to resolving any issues that arise during service, and ensure each shift runs smoothly and efficiently.
We are seeking a hands-on supervisor who leads by example, actively supports the team on the floor, and values the amazing team culture we already have in place.
What We Offer
The successful applicant will have the opportunity to grow and progress within the organisation.
Benefits include staff discounts across the Zoo and accommodation.
This role also offers the unique opportunity to work in a stunning restaurant setting alongside our beautiful white lion, two hyena boys & colobus monkeys creating an unforgettable workplace experience unlike any other.
If you feel you are the best applicant for this role please send your resume to ***********@jamalawildlifelodge.com.au