Closes: 23 February 2026
Classification: Administrative Services Officer Class 4
Salary: $86,750 - $93,416 plus superannuation
Position No: 37709
Directorate: City and Environment
Advertised (Gazettal date): 09 February 2026
Contact Officer: Carlie Hunt on or
Details: An exciting opportunity exists to take a role in the provision of Government Services to the ACT Community. Access Canberra is seeking applications to fulfill a permanent Operations Support Officer role with the Access Canberra Contact Centre team.
The Contact Centre offers a comprehensive suite of services, including reporting safety and municipal services concerns, handling vehicle-related transactions, administering personal identity processes and payments for government accounts. Additionally, the Contact Centre supports the State Emergency Services (SES) during severe weather events.
As an Operations Support Off icer in the Contact Centre, you will be working in a fast-paced environment, providing support to the Contact Centre team at all levels assisting with forward planning, administrative tasks and staff pay. You will be required to build relationships and work collaboratively within the Contact Centre to support the team to deliver high level customer services to the ACT community. You will need to have the ability to adapt well to change and balance competing priorities, attention to detail and strong communication skills.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACT Public Service (ACTPS) and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Eligibility/Other requirements: Demonstrated experience administering the Kronos rostering system for a team is highly desirable.
Notes: This is a temporary position to backfill future vacancies for a period of up to 12 months with the possibility of extension and/or permanency.
A merit pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.
How to apply:
* Please provide a supporting statement of no more than two pages outlining Experience and/or Abilities against the Duties and Responsibilities in the Position Description. Your suitability for this position will be assessed based on your Skills, Knowledge and Behaviours in relation to the Duties and Responsibilities of the position.
* Please provide a short video (three minutes maximum)- this is an opportunity to sell yourself and demonstrate your communication skills. Your video should complement your written application and curriculum vitae – see helpful hints for making your video and requirements for uploading.
In your video you should:
* Tell us who you are
* What attracted you to this role in Access Canberra
Thinking about duties of the role you are applying for and the environment you will be working in, using the S.T.A.R method (Situation, Task, Action, Result) to answer the following question:
Describe a time when you were managing competing timeframes. What criteria did you use to prioritise tasks or deadlines and how did you ensure quality while working under pressure?
Helpful hints for making your video:
How to create and submit your video
* Sign up to create an account with Dropbox or Google Drive.
* Record a short video (two minutes) on your preferred device.
* Using Apple devices (iPhones, iPad) – how to guide
* Using Android phones – how to guide
* Upload a video file in Dropbox or Google Drive.
* How to upload video files
* Dropbox - How to upload and download files in Dropbox | Dropbox Help
* Google Drive - Upload files and folders to Google Drive - Computer - Google Drive Help
* Copy the link to your video and send it with your application and curriculum vitae.
* How to share and copy link to video files
* Dropbox - How to share files from your phone or tablet | Dropbox Help
* Google Drive - Share folders in Google Drive - Android - Google Drive Help
Helpful tips for making your video:
Read the Position Description/s carefully - try not to waste time talking about anything that isn't relevant to the role.
* Plan before you film
* Write down what you want to say
* Don't recite your curriculum vitae or your written application – work off a script but don't read it word for word
* Use a different example to the ones used in your written application – try and use a recent example that is relatable to the position you are applying for
* Think about what you will wear – make a good first impression
* Practice, practice, practice
* Choose a well-lit setting and reduce background noise, use an appropriate background, turn the volume up
* Record it
* Watch your video and get someone else to watch it too - re film or edit as necessary
* Check the visual and audio quality of the final product and that you have saved in the correct format, and it is sharable/accessible
* If you experience any difficulties in producing a video, please call the Contact Officer for advice.
Applications should be submitted .
Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.
Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.
City and Environment
City and Environment Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under Environment, Planning and Sustainable Development Directorate and Transport Canberra and City Services Directorate.
LI-DNI
Note
This is a temporary position to backfill future vacancies for a period of up to 12 months with the possibility of extension and/or permanency.