Our Client is a medium size, innovative multi-disciplinary professional services practice, which has been operating successfully in Adelaide for 40 years. It has grown significantly over the last few years due to a strong commitment to its client base and the adoption of a multi-disciplinary service approach.
The primary responsibility of the Relationship Manager is to profitably grow the client and revenue base through the strategic sourcing and securing of new clients and the effective management of existing clients. Synonymous with this responsibility is the generation of long term client relationships that add value both to the client and to the business.
The role will carry direct responsibility for growing the Technology team client base whilst ensuring that budgeted revenue and profit targets are achieved. Given this scope, it is essential that the Relationship Manager works in close conjunction with other Service Line Directors, senior managers and employees to ensure that the highest level of service is provided to our client base.
**Key Responsiblities include;**
- **Business Development**
- **Client Relationship Management**
- **Leadership**
- **Process Improvement and Quality Assurance**
- **Adherence to Internal Policies / Procedures**
**Business Development**
- Responsible for promoting the Technology team's service and product offerings by various marketing initiatives
- Actively identifies and cultivates client targets and leads sales initiatives in designated areas to grow the client and revenue base
- Actively promotes all services of the group to clients and proactively identifies opportunities on behalf of other service lines within the business
- Source and secure new clients whose requirements compliment the company's product and service offerings
- Develops client relationships such that these clients are loyal advocates and willing referrers of work to with the business
- Cultivates a network of referral sources external to the business.
**Client Relationship Management**
- Responsible for the overall relationship management of a portfolio of Technology team clients in accordance with the Group's service standards;
- Proactively works to establish and maintain effective client relationships (particularly at the C-level) and continually looks for ways to add value
- Periodically reviews the performance of key accounts to maintain a close relationship with them with the aim of maximising sales opportunities
- Manages client expectations in line with company policy and continually seeks client feedback as to quality of work so as to continually exceed client expectations
- Manages and remedies client complaints effectively and efficiently
- Effectively manages pricing structures so that each service proposal generates required margin contributions
- Record and maintain client contact and sales activity data in ConnectWise
- Establish and maintain account plans for each client
- Undertakes analysis and research of the client portfolio to develop a detailed understanding of the clients' business and uses this knowledge to help diagnose needs and opportunities and suggest solutions
**Leadership**
- Work closely with other managers to promote a culture that reinforces the values of the Group;
- Present as professional and knowledgeable in client interactions;
- Work collaboratively with all individuals to ensure deadlines are met;
- Guidance is provided to staff to ensure performance/quality targets are achieved;
- Provision of coaching and development to other members of the Service Line as required;
- Contribute to and support the development of the team - continually build and share knowledge and engage in ongoing personal career growth.