**Mission and Vision**
At SpaceX, we believe that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Our ultimate goal is to enable human life on Mars.
**Job Description**
The Spaceport Operations Manager will be responsible for directing and managing the organization's housing accommodations and community. This role involves developing and implementing effective customer service strategies and training programs.
**Key Responsibilities:**
* Oversee Spaceport village operations, including strategy and execution of leasing and traveler housing programs.
* Monitor quality and consistency of Spaceport operations by setting and enforcing standards, inspecting areas of responsibility.
* Train staff on customer service, anticipating guest needs and problem resolution.
* Enforce proper safety practices with staff and leads.
* Monitor financial activities for Spaceport operations, strategically driving revenue and improving operating costs.
* Manage performance for Spaceport Operations staff.
* Assist in all aspects of project implementation to build out Starbase Village as needed, including aesthetic industrial design improvements.
* Provide campus-wide reporting on departmental spend, ticketing, and other metrics as requested.
* Perform job walk-downs with vendors, engineers, supervisors, and managers.
* Create RFPO's and assist buyers with vendor selection.
* Work closely with Spaceport Development Team, Facilities, Culinary, and Hospitality teams.
**Basic Qualifications:**
* Bachelor's degree or higher.
* 5+ years of operations experience.
**Preferred Skills and Experience:**
* Experience opening new operations and/or creating operational procedures from the ground up.
* Advanced knowledge of customer service and problem resolution.
* Experienced with Microsoft Office and Outlook.
* Excellent communication skills, both written and verbal.
* Ability to organize work for large groups in various service formats.
* Experience with high-volume, complex multidisciplinary operations.
* Experience leading groups in large team settings of 10 or more staff members.
* Familiar with space planning procedures and operations.
* Ability to create and update RFPOs and facilities work orders in an ERP software.
* Ability to make independent judgments with limited information.
* Ability to read and understand basic floor plans.
* Comfortable working in a high-stress environment, balancing several projects at any given time, and flexibility to adjust for abrupt changes.
* Experience with leasing and/or hotel operations.
**Additional Requirements:**
* Ability to lift up to 25 lbs unassisted.
* Ability to stand for long periods of time.
* Ability to work all shifts and available for overtime and weekends as needed.
* Must be willing and able to work weekends and non-standard work-week hours.
**ITAR Requirements:**
* To conform to U.S. Government export regulations, applicants must be a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
**Equal Opportunity Employer:**
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.