Job Description
We are seeking a compassionate and resilient Insurance Claims Specialist to join our team. As an Insurance Claims Specialist, you will be the primary point of contact for customers who have experienced a claimable event.
Your role will involve working closely with customers to understand their situation, providing guidance and support throughout the claims process, and making fair and transparent decisions in accordance with our policies and guidelines.
You will be responsible for managing your own portfolio of claims, ensuring timely decisions and efficient resolution. Your ability to think critically and creatively will be essential in finding solutions that meet the customer's needs.
In this role, you will be part of a supportive team that prioritizes customer obsession and strives to make a positive impact on people's lives.
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Required Skills and Qualifications
* Compassion: A calm and empathetic approach to dealing with customers in challenging situations.
* Resilience: Emotional resilience to manage your wellbeing and stay grounded in high-pressure situations.
* Confidence: Confidence to make clear and fair decisions, and communicate them effectively to customers.
* Detail-Focused: Sharp attention to detail paired with the ability to balance multiple priorities.
* Empathy: Genuine empathy and care for customers navigating difficult times.
* Growth Mindset: A willingness to learn and develop new skills, with experience in customer service, claims, insurance, or fast-paced environments valued.
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Benefits
As an Insurance Claims Specialist, you will have the opportunity to make a real difference in people's lives while developing your skills and career. You will be part of a supportive team that prioritizes customer obsession and strives to deliver exceptional results.
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Others
We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our community.