• Work with a major Federal Government agency shaping national digital services
• 6-month initial contract + 2 x 6-month extension options
• Flexible hybrid work arrangements available across Australia
A high-profile Federal Government agency is seeking an experienced Lead User Researcher to support a major transformation initiative. This role offers an initial 6-month contract with 2 x 6-month extension options, flexible work arrangements, and a rewarding hourly rate.
As the Lead User Researcher, you will work closely with delivery and policy teams to ensure that digital platforms and services are intuitive, accessible, and aligned with user needs. You’ll advocate for user-centred design, translate insights into actionable recommendations, and play a key role in ensuring high-impact government platforms meet accessibility and usability standards.
The successful Lead User Researcher will be responsible for, but not limited to:
* Leading end-to-end user research activities using a variety of qualitative and quantitative methods
* Collaborating with cross-functional teams to embed user insights into service and product design
* Planning and managing user experience and accessibility analysis and evaluation
* Advising on UX strategies, research methodologies, and stakeholder engagement activities
* Supporting the development of frameworks, tools, and standards for user-centred design
The successful Lead User Researcher will have experience in the following:
* Demonstrated experience in leading user research within a government or large-scale digital environment
* Strong stakeholder engagement and communication capabilities
* Deep understanding of user-centred design principles, accessibility, and usability best practices
* Ability to synthesize complex research findings into meaningful insights and strategic recommendations
* Familiarity with frameworks such as SFIA and digital service standards
This is a great opportunity to work within a high profile Federal Government Department and work on an interesting program of work! The successful Project Officers/Project Support Officers be offered a 6 month contract with 2 x 6 months of extension options, and a rewarding hourly rate! If you have the required skills and experience, APPLY NOW. Please forward your application to jobs@hitechaust.com quoting reference number BL0027. For more exciting job opportunities go to www.hitechaust.com