As a Technical Support Engineeryou will be responsible for supporting Sigenergy customers during installation, maintenance and repair of devices of the Sigenergy product portfolio. Your aim is to ensure that customers can make optimum use of the products offered and are satisfied with the service. You will also be responsible for organising training events for installers and wholesale partners:
· You plan the processes in the service area together with local colleagues and with HQ.
· You support installers and wholesalers with service enquiries by telephone and e-mail. Your top priority is to provide fast and uncomplicated assistance.
· You communicate directly with customers, identify potential problems and solve them professionally.
· Topics may include installation, maintenance, safety guidelines and technical aspects of storage systems and inverters.
· You will monitor the performance and analyse ongoing processes.
· You will prepare reports on what is happening in the service department and share them with your supervisor.
Qualifications:
· Bachelors degree in Electrical Engineering, Renewable Energy, or a related field; Masters degree preferred.
· 2 years of experience in the PV solar & ESS industry, with a focus on solution design and project management.
· Strong technical knowledge of PV solar & ESS systems, including design, installation, and maintenance.
· Proven experience in customer care, service strategy development, and technical support.
· Excellent project management skills with a track record of successfully delivering complex projects.
· Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
· Ability to work independently and as part of a team in a fast-paced, dynamic environment.
· Proficiency in relevant software tools (e.g., PVsyst, AutoCAD, MS Office).
· Fluency in English; knowledge of a European languages or Chinese is a plus.
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