Job Summary
Iron Mountain is seeking an
experienced
IT Technician to join our
Information Technology (IT) team
. In this role, you will be responsible for
maintaining, diagnosing, and repairing all IT systems, including hardware, operating systems, and software, to ensure full operational status and compliance with all security standards
. You will play a critical role in supporting innovation and ensuring the reliable performance of our IT infrastructure.
What You'll Do (Responsibilities)
In this role, you will:
* Lead
the systematic troubleshooting, diagnosis, and repair of various IT hardware, including servers, desktops, and laptops, and perform component replacement to restore full functionality and prevent downtime.
* Develop and manage
standardized system deployment by utilizing disk imaging tools and installing operating systems, while collaborating with IT support staff to provide clear, timely technical solutions to users.
* Ensure
compliance with organizational and regulatory standards by performing secure data sanitization on storage devices before reuse or disposal, and maintaining accurate documentation for all repairs and asset status for audits.
What You'll Bring (Skills & Qualifications)
The ideal candidate will have:
* Experience as an Information Technology/helpdesk Technician.
* Strong knowledge
of hardware technology, concepts, data sanitization, and computer hardware, including Servers, Personal Computers (PC) Desktops, Laptops, and Printers.
* Proven ability
in analytical and problem-solving abilities to provide accurate root cause analysis for complex issues.
* University degree/diploma
or
two (2) years
of equivalent work experience.
Note:
The requirements
Must be an Australian Citizen
is
highly specific and may limit the talent pool. Please confirm if these are absolute, mandatory requirements that are legally and operationally non-negotiable for this role. This position will be based in Fyshwick, Australian Capital Territory (ACT).