Job Opportunity
We are seeking a highly skilled and experienced professional to lead the Commercial Services team at our institution. This key role will be responsible for ensuring the smooth operation of all associated operations at our Ballarat Campus.
Key Responsibilities:
* Support and service a wide range of commercial services clients, including accommodation clients, conference guests, hospitality and retail services, events delegates, and other internal and external commercial services users.
* Provide leadership support and direction to the Client Services, Print Services and Operations Functional teams across the Directorate to ensure a high standard of service delivery.
* Work closely with the Commercial Services Management team in developing, implementing, and monitoring processes and system solutions.
* Liaise with different functional teams and clients, establish project plans and priorities, and monitor project progress and timelines.
* Ensure prompt customer service relating to enquiries regarding services, processes, fees and charges and the provision of information.
* Coordinate the on-boarding and training of administration and support staff.
Requirements:
* Experience in supervising and coordinating a team to achieve business objectives while ensuring excellent client/customer services in supporting a range of stakeholders.
* Demonstrated experience in problem solving and decision-making within a diverse client service environment.
* Capacity to implement, monitor and evaluate changes in systems and processes.
* Experience in liaising with client groups in a service environment.
* Capacity to work flexibly outside of normal office hours, including weekends and public holidays on occasion.
* Operational experience in client service industries or similar environments such as accommodation, hospitality, retail, food, and conferencing.
All positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC).