About the Role
This is an exciting opportunity to join our team as a Customer Service Consultant.
As a Customer Service Consultant, you will be responsible for delivering exceptional customer service, resolving customer queries, and escalating complex issues to relevant teams.
Key Responsibilities:
* Make outbound calls to customers to update their payment details.
* Assist with the transition to the new payment system.
* Update credit card details accurately and efficiently.
* Triage and transfer customers to relevant teams for additional support.
Required Skills and Qualifications:
* Experience in handling customer phone conversations, both inbound and outbound.
* Strong communication skills and attention to detail.