Job Summary
">
* This is a dynamic leadership role where you will oversee daily operations across multiple customer service channels, ensuring every interaction is consistent, timely and reflects the Council’s commitment to service excellence.
">
You will lead a passionate team across multiple sites, providing coaching and direction, managing rosters, resolving complex issues and using data and insights to drive continual improvement in the customer experience.
">
Main Responsibilities
">
* Lead high-performing customer service teams across multiple sites.
* Manage daily operations, workflow management and rostering.
* Develop and implement service excellence strategies.
* Provide coaching and direction to team members.
* Use data and customer feedback to identify service gaps and implement improvements.
">
For more details on this position, please refer to the attached Position Description. To apply, please attach a resume and short cover letter outlining your interest and suitability for the role.