About the role
As a Pre-Construction Customer Service Coordinator you will play a crucial role in supporting our customers throughout the Pre-construction phase of their new home project. This full-time position is based in Warwick Farm, and will involve liaising with clients, managing the progress of the customers file through the system while ensuring a seamless customer experience.
What you'll be doing
1. Providing exceptional customer service and support to our clients during the Pre construction stage
2. Maintaining clear communication with customers, keeping them informed of project progress and addressing any queries or concerns
3. Coordinating the timely completion of tasks such as Waterboard approvals, deposit payments, and plan approvals
4. Collaborating with internal teams, including design and construction, to ensure project milestones are met
5. Assisting with the preparation of client documentation and managing project files
6. Identifying and resolving any issues that may arise during the Pre-construction phase
7. Providing administrative support as needed to ensure the smooth running of projects
What we're looking for
1. Excellent customer service and communication skills, with the ability to build strong relationships with clients
2. Strong organisational and time management abilities, with a keen eye for detail
3. Experience in a customer service or administrative role, preferably within the construction or property industry
4. Familiarity with construction processes and project management principles
5. Proficiency in using relevant software such as Framework and technology tools
6. Adaptability and the ability to work in a fast-paced, dynamic environment
Apply now to join our team and be a part of our exciting journey!