Wales Bus and Body Repairs, located in Smithfield, is a renowned brand in the heavy vehicle smash repair industry, and is a division under AMA Group - Heavy Motors.
Known for delivering top-notch repairs to heavy vehicles, Wales is committed to delivering every vehicle to its pre-collision state.
Our services include spray painting, panel beating, chassis straightening, and much more.
We have an impeccable reputation for providing exceptional customer service, and our team of experienced mechanics and technicians provide quality workmanship with attention to detail in every task they perform.The OpportunityWe have an exciting opportunity for a Customer Service Officer to join the team at Wales Bus and Body Repairs, based in Smithfield.We are seeking a dedicated and professional individual to provide administration support to our team and managers while also keeping our customers informed on the progress of their vehicle repairs.
This is a job share position, working Thursdays from 8:00 am to 5:00 pm and Fridays from 8:00 am to 3:30 pm.If you have a passion for customer service and enjoy being part of a supportive and dynamic team, we'd love to hear from you.Role ResponsibilitiesEnsuring the environment is always customer friendlyGreeting customers on arrivalKeeping our customers informed about the repair process and anticipated completion dates for their vehiclesContacting customers to ensure that they are satisfied with the AMA experienceTelephone and email correspondenceSupporting management with inventory (parts, paint, consumables, etc.
)Liaising with insurance providers regarding claims/repairsDoes This Sound Like You?Proven experience within a Customer Service positionHighly professional and personable with strong relationship-building skillsStrong systems experience and competent computer abilitiesExcellent verbal and written communication skillsAbility to meet strict deadlinesAble to work effectively and collaboratively with the teamBenefitsReward & recognitionCareer development and trainingReferral bonus for recommending a friend to work with usDiscounts on parts and toolsUniforms24/7 professional counselling for Team members and their immediate familiesWe champion our Team, because it's our people that set us apart and drive our business' success.
We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.AMA Group is an equal opportunity employer.
We are dedicated to finding the best fit for every role.
All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.No matter who you are, if you have the drive and talent to progress, when you're part of our Team, you're going places - APPLY NOW.
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