Full Time/ Part Time Housekeeping SupervisorHotel Brand: Crowne Plaza Hotels & ResortsLocation: Australia, Tasmania, HobartHotel: Hobart (HBAHO), 110 Liverpool StreetJoin Crowne Plaza, one of the largest and best-loved premium hotel brands in the world.
With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure, or a blend of both.
We've thoughtfully designed our spaces to encourage, support, and celebrate great connections.
We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.Our branded service style 'Dare to Connect' is crafted for connection.
Designed for humans not nameless guests or colleagues, still professional but touches guests on an emotional level.
Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience.
The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.As Housekeeping Supervisor, you will supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.Your Day to DayEnsure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.Promote teamwork and quality service through daily communication and coordination with other departments.Assist with deep cleaning projects and assist housekeeping staff during high volume periods.Support recruitment duties to ensure the housekeeping team is adequately staffed.Ensure team members are trained and in compliance with brand standards, service behaviours, and government regulations.Inspect all assigned suites/rooms and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.
Advise employees of deficiencies and instruct on corrective action.Provide adequate retraining as needed.Routinely perform all housekeeping duties necessary including making beds, vacuuming, and cleaning guest suites to ensure guest satisfaction.Respond to guest complaints, special requests, and ensure corrective action is taken to achieve complete guest satisfaction.Demonstrate a sound awareness of Workplace Health and Safety policies and procedures and ensure the dissemination of information to all team members.Champion the identification and reporting of hazards, evaluation of risks, and design and implementation of hazard and control measures.Maintain "green" initiatives (example: container recycling and cleaning agents).Ensure health and wellbeing.What we need from youMinimum 2 years' experience working in housekeeping in a hotel.Supervisory or training experience preferred.Strong organisational skills.Good verbal and written communication skills and the ability to engage well with both the team and guests.Strong attention to detail.Opera experience is preferred.What we offerWe'll reward all your hard work with a great salary and benefits – including a uniform, great room discount, and superb training.
As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.
You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit careers.ihg.com to find out more about us.
#J-18808-Ljbffr