We are seeking an organised, proactive and customer-focused Maintenance Officer to support our client based in Newtown. This role will assist with coordinating responsive and cyclical maintenance, contractor engagement, work order administration, compliance and property maintenance support across a community housing portfolio.
This position will act as a key point of contact for tenants, contractors and internal stakeholders to ensure maintenance requests are actioned efficiently and properties remain safe, compliant and well maintained. Experience working within property management, housing, facilities coordination or maintenance administration is essential for success in this role.
Located a short walk from Newtown Station in Sydney, this role is office-based and offers an opportunity to work within a small, collaborative team committed to positive tenant outcomes and trauma‐informed service delivery.
Key Responsibilities
* Coordinate responsive and cyclical maintenance works
* Raise, monitor and follow up work orders to ensure timely completion
* Liaise with tenants, contractors and stakeholders regarding maintenance progress
* Ensure maintenance activities comply with legislative, contractual and organisational standards
* Process invoices and monitor maintenance expenditure
* Maintain accurate property, contractor and maintenance records within internal systems
* Conduct contractor and trade compliance checks
* Support property safety, compliance and asset performance outcomes
* Build and maintain positive working relationships with contractors, tenants and real estate partners
* Ensure all maintenance requests are completed within required timeframes and quality standards
Essential Criteria
* Minimum 3 years' experience within property, housing, facilities or maintenance coordination
* Previous experience working within community housing, social housing or not-for-profit environments highly regarded
* Excellent customer service and communication skills
* Strong organisational skills with the ability to manage competing priorities
* High attention to detail and strong administration capability
* Excellent computer and systems literacy with the ability to learn new systems quickly
* Experience coordinating contractors and monitoring work completion
* Positive, collaborative and solutions-focused approach
* Ability to work within a trauma-informed and person-centred environment
* Current Working with Children Check and National Police Check, or willingness to obtain
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